New Student Resources

New student orientation is online and will get you acquainted with our course management system, Canvas. You will have the ability to make your way through orientation at your own pace and on your own schedule. The orientation will be a mixture of videos, PowerPoints, and handouts to get you started and allow you to look back whenever you need them! You will receive an invitation to participate in your JCU email.

Within your acceptance letter, you will find the name and contact information of your advisor. Please contact your advisor as soon as possible for help planning your schedule. When you have planned your schedule, you will be able to register yourself through Banner, our course registration, academic and financial system.  

After meeting with your advisor and planning your schedule, you are welcome to self-register through Banner. Your log in information will be sent to you via email. You are also welcome to visit the Registrar's Office located in the St. Ignatius Hall BWing Room 102 for assistance in registering. 

Once you accept your admission through your Admission Reply Form, the University system will generate an email with all of your single sign-on information for the network, JCU email, Banner, and Canvas information. If you did not receive an email, please contact the Graduate School at 216.397.4284 or gsapp@jcu.edu.

If you are a returning John Carroll student, you may need to contact the Help Desk directly at 216.397.3005 in order to reactivate your password.

Being a student at JCU includes the use of health services on campus.  The JCU Student Health and Wellness Center (located in the lower level of Murphy Hall) is a walk-in clinic where you can have a visit with the nurse, and if needed, you can receive over-the counter-meds. Physicians from the Cleveland Clinic are available on campus, Monday and Thursday afternoons. Please refer to the chart below for an explanation of the various service fees. 

There is a mandatory health form to be completed prior to the start of your first semester.  Please click on the link, https://jcu.medicatconnect.com  to complete the required health information.  Any questions please call the health center, 216-397-4349 or email the health center, studenthealthcenter@jcu.edu.

Please use your John Carroll Gmail account regularly since this will be the primary means of communication with the University. If you prefer to use your personal email account, please have your JCU email forwarded to that account. If you have any questions/concerns when signing in to your account, contact the Information Technology Services Help Desk at 216.397.3005.

As a member of the John Carroll University community, you will have secure access to your own registration, academic (including grade reports), and financial information via the University’s Banner Web system. You will be required to use your single sign-on user name and password (The same one you use to gain access to the computers on campus). Your user name will be the same as your John Carroll e-mail account without the @jcu.edu. It should be the first letter of your first name followed by your last name and the two digits of your presumed graduation date.

Canvas is the Course Management System used at John Carroll. Most instructors use this system to keep track of information related to your course, such as, assignments, grades, attendance, and announcements. Your log-in information is the same log-in information as Banner and campus computers. Canvas will be used for the online orientation.

You will receive your tuition bills via JCU e-mail. Acceptable forms of payment are personal check, money order, or cashier’s check. The Office of the Bursar is available to address all questions regarding student financial accounts. All bills can be paid through the financial section in Banner.

More information regarding the total cost of attendance can be found here.

The following percentages of the charge for tuition will be refunded if obligations have been paid in full, or credited if there is a balance due. The schedule below is for the fall and spring semesters only; the refund schedule for the summer sessions is published annually in the Schedule of Summer Classes. More information can be found on Student Enrollment and Financial Services website.

• Within the first week of class: 100%
• Within the second week of class: 67%
• Within the third week of class: 33%
• After the third week of class: 0%

The parking web-based Banner reservation system is the online source for purchasing a permit. You must register for and purchase the permit online using a credit card. Parking permits are required for the fall and spring semesters; summer is free.

Click here for more information and to purchase your permit.

You can print your temporary parking permit, which is valid for the first week of class only. During the first week, please stop in Campus Safety Services to pick up the actual permit. The Campus Safety Services is located in room 14 of the Recplex.

To obtain a student ID, also known as a Carroll Card, complete the form on the JCU Carroll Card website. You'll need a headshot photo and your banner id to complete the form. Your Carroll Card will be be available at the start of your first semester for pick-up in the Graduate School Office located in St. Ignatius Hall, Room 126. Your first ID is free, however, replacement cards cost $25. If you attended JCU for undergrad, you do not need to request a new Carroll Card.

Uses for your ID card:

• Serves as your JCU Grasselli Library & Breen Learning Center Card.
• Gives you access to the various JCU athletic facilities.
  • Please note that a graduate student membership is offered at a reduced rate for access to the Corbo Fitness Center, Fitness Studio classes and the Johnson Natatorium.
• Money can be placed on the card for use in the bookstore, cafeteria, In-Between, and at the various vending machines on campus.

JCU Alert is the Emergency Notification System with a text messaging service that will instantly and simultaneously distribute brief messages in situations posing imminent physical threats to the university community. It will also notify you via text of closing due to weather or power outages. Register here.

The Course Schedule link includes an additional link detailing the required book for every class. Once you select a specific “see required book,” you will be able to see the title, the ISBN, and even check the book’s availability in the JCU Bookstore. The bookstore is located in the Lombardo Student Center.

Student Accessibility Services
Students who have a disability have the right to timely reasonable accommodation of that disability in order to receive the same opportunity for success as students who do not have a disability. John Carroll University supports and adheres to the requirements set forth in both the American with Disabilities Act of 1990 and the Rehabilitation Act of 1973. Eligibility for accommodation is determined on an individual basis. For more information visit the Student Accessibility Services website or call 216.397.4967.

Office of Financial Aid
The Office of Financial Aid is available to answer questions regarding loan disbursements, loan deferrals, and questions regarding the filing of your FAFSA. For specific information regarding your own specific situation, please be sure to have completed your FAFSA and to have been accepted to a program.

Office of Residence Life
John Carroll University offers limited on-campus housing for graduate students, available through the Office of Residence Life. Undergraduates have priority as to on-campus housing; housing is very limited. There are also a number of apartment complexes owned by the university surrounding Fairmount Circle, which are within walking distance to campus.

At John Carroll University, our goal is to provide an environment where everyone can thrive and become the best versions of themselves including emotional, spiritual, and physical wellness.

Campus Ministry: Encourages all members of the JCU campus community to integrate personal faith into the academic and social environment of the University. Programming is open to students of all faiths and all those who are actively searching for deeper meaning and purpose in their lives.

University Counseling Center: Offers a variety of in-person and virtual services completely free to graduate students. The mission of the University Counseling Center is to foster the growth of students within the context of the whole person; enhancing their emotional, spiritual, intellectual, and social development in order to facilitate the achievement of their academic and personal goals.

JCU Recreation: As a member of the John Carroll Community you have access to all fitness facilities and classes and have the ability to participate in club and intramural sports. Graduate student memberships are offered at a reduced rate for access to the Corbo Fitness Center and Exercise Rooms, Intramural Gym, pool, and racquetball court, as well as exercise classes and other recreational activities.