Consumer Information

• What financial aid programs are available.
• Deadlines for submitting applications for aid.
• How your financial aid will be distributed.
• How your financial need was determined.
• How much of your need has been met.
• The College’s refund policy.
• What portion of your aid package is “gift aid” and what must be repaid.
• If the aid is a loan, you have the right to know the interest rate, repayment amount and procedures, length of time to repay, and when repayment begins.
• How the college determines if you are making satisfactory academic progress, and what happens when you are not.
• You have the right to accept, decline, or seek adjustment to your financial aid award(s).
• Information you give to the Office of Financial Aid will be treated confidentially.
• You may contact the Office of Financial Aid if you believe that special conditions exist affecting your financial need that warrants an adjustment to your financial aid package. If you experience a change in family circumstances, such as loss of employment, death, separation or divorce, or extremely high medical expenses that affect your ability to pay your educational costs, an appeal may be appropriate.

• Apply for financial aid every year.
• Complete the FAFSA application form accurately and submit it on time.
• Provide correct information. Information found to be knowingly falsified may be referred to the U.S. Department of Education, Office of Inspector General.
• Provide all additional documentation requested by the Financial Aid Office.
• Read all forms you sign.
• Keep copies of all your financial aid records.
• If required, you must register with the Selective Service System.
• Complete the required entrance and exit loan information.
• To repay all loans in accordance with the terms of your promissory notes.
• You must notify your lender if any of the following occurs before your loan is repaid: change of name, change of address, graduation, withdrawal or less than half-time attendance, and transfer to another institution.
• Use your JCU email to receive information about your financial aid.
• Notify the Financial Aid Office if you:
  • Change your name.
  • Change your residency/housing plan.
  • Change your marital status.
  • Change your major.
  • Change your graduate/undergraduate status.
• Notify the Registrar if you change your address/phone number.

The Financial Aid Office at John Carroll University is a member of NASFAA, the National Association of Student Financial Aid Administrators. We abide by NASFAA’s Code of Conduct for Institutional Financial Aid Professionals which states that an institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, those employed by the Financial Aid Office at John Carroll University are bound by the following:

• Refrain from taking any action for our personal benefit.
• Refrain from taking any action that we believe is contrary to law, regulation, or the best interests of the students and parents we serve.
• Ensure that the information we provide is accurate, unbiased, and does not reflect any preference arising from actual or potential gain.
• Remain objective in making decisions and advising the administration of John Carroll University regarding relationships with any entity involved in any aspect of student financial aid.
• Refrain from soliciting or accepting anything of other than nominal value from any entity involved in the making, holding, consolidating, or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory board or as part of a training activity or of sponsored by any entity.
• Disclose to the administration of John Carroll University any involvement with or interest in any entity involved in any aspect of student financial aid.

To view NASFAA’s Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Professionals, go to: http://www.nasfaa.org/mkt/about/Statement_of_Ethical_Principles.