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John Carroll University / Facilities & Auxiliary Services / Common Requests

The Facilities Department  is available to help you with work orders, and any general questions you may have regarding facilities.  Please email facilities@jcu.edu. In case of emergency, during off-hours relating to Maintenance and Grounds issues, call Campus Safety Services at 216-397-1234 (on campus x1234); CSS will communicate to the appropriate Facilities Department Foreman on-call.

Key Authorization Form

Key/Fob Access Control Procedure

If you are in need of office or building keys, complete and return the Key Authorization Form via either campus mail to Keyshop located in Rm. 22 of the Recplex or by dropping the form off in the slot in the Keyshop door . Be sure to review the Key/Fob Access Control Procedure.

If you need office furniture keys, you may complete a work order. Please provide the core number (the number on the lock itself near where the key goes, and how many keys you would like.

Card access is handled by ITS. Please navigate to the Information Technology Services page here.

Reservation of spaces on Campus

If you are a JCU employee or student interested in reserving  a space on campus, use the program below. You are also able to view availability of spaces.

Reserve a space

If you have any questions about your account or need to reserve a space 24 hours or less ahead of time, you will need to contact the Auxiliary Services Department. If you are external to JCU and wish to reserve a space, you will also need to contact Auxiliary Services. The best way to contact them is via a detailed email letting them know what you are looking for and what dates you need and any other special requests you may have. Your contacts will be Mike Roeder mroeder@jcu.edu  and Rory Hill rhill@jcu.edu

Housekeeping

The housekeeping contractor is ABM Services and their office phone # is 216-397-4326. Work orders can be entered for housekeeping here.

Please contact the  Mail Center for any vending machine refunds. They are located in the Administration Building Room 14. Their contact information is below.

JCU Mail Center phone 216-397-4680

Email: mailcenter@jcu.edu

Responsibilities include:

  • Satisfying the needs of individuals for issues within the physical, built environment
  • Providing space planning and programming (functionality of space) for projects
  • Providing budgeting for projects
  • Fulfilling furniture and other fixtures and equipment requests with either existing or new furnishings (FF&E)
  • Determining and coordinating material selections and finishes for various renovations and new construction projects (regarding health, safety, and welfare issues in addition to aesthetics)
  • Coordinating ADA (Americans with Disabilities Act) issues in the built environment across campus
  • Implementing signage for both interior and exterior environments across campus (Not to include office/room inserts)
  • Working with individuals regarding workplace ergonomic concerns
  • Coordinating and planning physical individual or departmental moves often times in conjunction with Facilities Management Services
  • Coordinating and implementing many other aspects relating to the functioning of the Facilities Department

For requests under this category, please create a work word in HeroHQ and select GM:DEPT Department Project as the Category.

The following are services, committees, departments, or topics relating to the Facilities Department.

Facilities Office

The Facilities Office is located in Room 07 on the lower level of the Lombardo Student Center. If you have an EMERGENCY please contact JCU PD at 216-397-1234.

Email: facilities@jcu.edu